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Cashback Policy

This page sets out exactly how a purchase becomes cashback in your Benivo account, and the situations where it doesn't.

Last updated: 1 August 2026

1. How cashback is generated

Cashback is generated when you click a "Shop now" link on Benivo and complete a purchase on the destination store's website in the same browser session, without visiting another cashback or coupon site in between.

2. Pending status

Newly tracked orders appear as "pending" in your dashboard. The pending period allows time for the store's own return, refund, or cancellation window to close, and typically lasts between 7 and 90 days depending on the category.

3. Confirmation

Once the store reports the order as final, the cashback moves to "confirmed" and is added to your withdrawable balance. Confirmation timing depends entirely on the store and is outside Benivo's direct control.

4. When cashback is declined

  • The order is cancelled, returned, or exchanged.
  • Payment fails or is reversed by the store or payment provider.
  • The store does not report the order to Benivo due to a tracking failure, such as an ad blocker or extension interfering with the click.
  • A coupon code not listed on Benivo, or a different cashback platform, was used for the same order.
  • The order is identified by the store as fraudulent, made by a reseller, or otherwise outside its terms of sale.

5. Missing cashback claims

If cashback for a genuine purchase does not appear as pending within 7 days, you can raise a missing cashback claim from your dashboard or by emailing support@benivo.in with the order ID and approximate purchase date. Benivo will investigate with the store, which can take up to 60 days depending on the store's response time.

6. Withdrawals

  • Confirmed cashback can be withdrawn once your balance reaches the minimum withdrawal amount shown in your account, currently ₹100.
  • Withdrawals are paid to a UPI ID or bank account registered in your own name.
  • Processing typically takes up to 5 business days, and may take longer during identity verification.

7. Inactive accounts

If an account shows no login activity for 24 consecutive months, Benivo may treat any unclaimed confirmed cashback as unclaimed and attempt to contact you at your registered email before any further action.

8. Changes to this policy

Cashback rates and rules can change at any time to reflect changes made by store partners. Material changes to this policy will update the "last updated" date above.